Returns - Online Purchases:
You may return most new, unopened items within 30 days of delivery for a full refund (less shipping cost). We will pay the shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items should be returned in their original product packaging.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.
Fiddleheads will not refund or in any way be liable for returns damaged or lost in shipment. Returns should be adequately insured by the sender and should be returned using a trackable shipping method.
Items that are opened or returned more than 30 days after delivery may be eligible for a partial refund. Please contact us for more details.
Items that are Not Returnable:
Fiddlehads does not accept returns of the following items:
- Hazardous items that contain flammable liquids.
- Any product missing the serial number or UPC.
- Gift certificates.
- Food Items.
- Some Jewelry items (see jewelry section below).
Returning Jewelry and Accessories:
Jewelry and watches that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. All Jewelry and watches must be returned in new, unworn condition, and will undergo quality checks.
Items that do not meet our returns guidelines will receive only partial refunds.
Partial Refunds will be issued for the following items:
- Most items that are returned more than 30 days after delivery.
- Any item that has obvious signs of use.
- Any CD, DVD that has been opened/taken out of its plastic wrap. (If you discover that the item is defective after the package is opened, a full refund or replacement will still be granted.)
- Any item not returned in the condition it was received.
Partial refunds are calculated as follows:
- Any unopened item in original condition that is returned more than 30 days after delivery: 80% of item's price.
- Any undamaged CD or DVD that has been opened (taken out of its plastic wrap): 40% of item's price.
Note: Items purchased in-store may be subject to a different returns policy that that stated above.